Rockwall Technologies Pvt Ltd ('we', 'our', 'us') values your privacy. This Privacy Policy
explains how we collect, use, and protect your information when you interact with us through the
WhatsApp Cloud API for customer communication and support.
2. Information We Collect
When you communicate with us through WhatsApp, we may collect: phone number, name and profile
picture (if shared), messages, media and files you share, device and connection information (as
provided by WhatsApp). We do not collect sensitive personal data unless you provide it
voluntarily.
3. How We Use Your Information
We use your data to: respond to your queries, send transactional updates, improve customer
support, and comply with legal requirements. We never sell or rent your data to third parties
for marketing.
4. Data Storage & Security
Messages are processed via WhatsApp Cloud API (hosted by Meta Platforms, Inc.). We use
encryption and access controls, and retain data only as long as necessary.
5. Sharing of Information
We may share information only with service providers under confidentiality agreements, or with
regulatory authorities if legally required.
6. Your Rights
You may request access, correction, or deletion of your information, or withdraw consent for
communication at any time by contacting us at info@rockwalltechnologies.com.
7. Third-Party Services
Our WhatsApp services use Meta’s WhatsApp Cloud API, which is governed by WhatsApp’s Privacy
Policy: https://www.whatsapp.com/legal/privacy-policy
8. Children’s Privacy
Our services are not directed to children under the age required by applicable law. If you
believe we have collected information from a child, please contact us for deletion.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be published on our website or
notified via WhatsApp.
